أثر نظم المعلومات الإدارية على تطوير الأداء المؤسسي "دراسة ميدانية في مكتب السجل المدني - فرع الزاوية"

Abstract

This study aimed to examine the impact of Management Information Systems (MIS) on the development of institutional performance at the Civil Registry Office – Al-Zawiya Branch. The study adopted a descriptive-analytical approach, and a structured questionnaire was utilized as the primary data collection instrument. Given the relatively small size of the study population, a comprehensive census method was employed, encompassing all employees of the office (50). Data were analyzed using the Statistical Package for the Social Sciences (SPSS), The independent variable was represented by the dimensions of Management Information Systems, which recorded an overall mean score of (2.55). The human resources dimension scored at a moderate level, whereas the database and software dimensions reflected lower levels. The findings also indicated that the level of institutional performance was moderate, with a mean score of (2.98), The results of the linear regression analysis demonstrated a statistically significant positive effect of Management Information Systems on institutional performance. Based on these findings, the study recommends upgrading existing software systems or replacing them with more efficient and user-friendly alternatives, with a focus on minimizing errors and accelerating the completion of administrative procedures.